Customer Service is Our Top Priority

Did you know…The Howard customer support team is available 24/7, 365 days a year and is 100% US based?

Customer Service

We value our customers, that’s why Howard promises FREE telephone and web support for the life of every Howard-manufactured product.

We make ourselves available should you need us at any moment and with an average hold time of less than one minute, we are there to help you with any of your IT needs.

Have you heard of our Remote OnCall Support…?

Remote OnCall Support

We believe the fastest way to resolve any IT issue is to allow the experts to handle the problem.  That’s why our Remote OnCall Support team can gain full mouse and keyboard control of our client’s computers to expedite issue resolution through an instant and secure network.

This allows you to connect directly to our Customer Service Representatives by OnCall Supportrequesting support via our website without the frustration of complex phone support.

We ensure that the proper technician receives your request through session queues.

Our Remote OnCall Support system cuts down on the time and expense of on-site computer repair.

We can increase your support satisfaction by streamlining our productivity through “hands on” issue resolution.

Howard’s Support team is constantly working towards creating the ultimate customer service experience, the Remote OnCall Support system encourages you to rate our Customer Service Representative’s performance via an exit survey so that we continue providing incomparable service!

Visit our Support Team for help with all of your IT needs!

Support

Howard Technical Partnership Program

What is the Howard Technical Partnership Program?

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Howard Technology Solutions realizes that many organizations handle basic hardware service and support in one of two ways: either make a significant investment in establishing and maintaining a group of local service providers, or they use their own internal support staff.  For this reason, we have developed the HTPP so we can satisfy either option by facilitating timely, cost-effective, quality service in conjunction with our high standards for customer satisfaction.

Managed by our 100% US-based support engineers and technicians, HTPP is an integral part of our strategy to establish direct, personal relationships with our customers to ensure we meet all of their organization’s needs.  Participation is easy; simply complete a HTPP application here.

HTPP Highlights:

  • No annual subscription fee 
    • We do not charge any fee for participating in HTPP
  • No certification requirements
    • We do not require you to have or maintain any type of professional certifications such as COMPTIA A+, COMPTIA Network, or Professionals2Microsoft certifications. However, we do encourage you to obtain certifications as appropriate and do weight these certifications
    •  when reviewing your application.
  • Labor reimbursement for authorized repairs
    • Receive labor reimbursement for qualified repairs performed on Howard branded systems during the on-site warranty maintenance period. The labor reimbursement is for touch-labor on a per incident basis regardless of the number of components or sub-assemblies replaced. The reimbursement amount is dependent upon geographic location and negotiated prior to execution of the Howard Technology Solutions Warranty Service Agreement.
  • Expedited service and/or replacement part orderingHTTP_Professionals
    • You may order spare parts via email or the web directly from the factory without any requirement to call us. As a HTPP member, we are assured your organization has the skilled, technical staff to properly troubleshoot and diagnose system problems and issues. Your technical
    •  staff is only required to provide exact error message and accurate diagnostic steps in determining the actual problem of the faulty hardware.
  • Recommended spare parts list
    • We will provide a recommended spare parts list to assist your organization in maintaining the correct number and types of spare parts. This will help you keep spare parts costs to an absolute minimum. And because we maintain an exhaustive
    • Professionals history of all ordered parts, we can provide you with a very precise spare parts inventory recommendation.
  • Free consultation to determine your optimal parts inventory with on-site parts inventory available to qualifying organizations
  • You NEVER pay for defective parts and shipping is FREE

For additional information please contact our Technical Support Department at 888.323.3151

To learn more about Howard Industries visit our website.

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Mark your calendars for ISTE 2013!

Don’t miss the

“Premier Ed Tech Event of the Year”

ISTE

The Annual ISTE 2013 Conference and Exposition is quickly Approaching!

The Conference will be held in San Antonio, TX June 23-26, 2013.

If you are an Educator or involved in the Education industry, this is a show you do not want to miss!  There will be nearly 700 sessions, 150 workshops, multiple informal learning environments and amazing exhibits throughout the conference.

Why should you attend?

“ISTE is the premier membership association for educators and education leaders engaged in advancing excellence in learning and teaching through innovative and effective uses of technology.”

You can check out the schedule and start planning ahead for June 23-36!  Make sure to register early in order to receive the best rates.

Lenovo ChromebookHoward Industries will be attending all 3 days of the conference!  We will be giving away a Lenovo Chromebook for one lucky winner so be sure to visit us at booth #12086!

5 Technologies that are Changing the Classroom

“I walked to school everyday…Uphill…Both ways…In the snow…Without a jacket…”

Sound familiar?

This is the tale we constantly heard from our elders as we grew up with all our of luxuries.  Now, with the rapid integration of technology in the classroom, you may find yourself sounding the same way as dear old Grandma and Grandpa.  We are now finding ourselves reminiscing about the days when we used chalkboards, carried textbooks or used an actual library (with books!) to do research.

Technology has been taking over the academic world in more ways than one.  It has become more common for students and teachers to utilize the EdTech classroom to their advantage.  The integration of technology in the classroom allows students to become more engaged and learn in ways that are familiar to them, which was never possible before.

5 Technologies that are Changing the Classroom:

Fujitsu_LifeBook1. Desktops, Notebooks, Netbooks & Tablets http://bit.ly/10uW5JS

Integrating BYOD into the classroom allows for students to participate and follow along.  It gives them a chance to engage in activities and learn in a hands-on way.  Tablets have the capabilities to hold hundreds of books for students to access at any time of the day to further their knowledge.

Video_5 Tech Classroom Blog

 

2. Video http://bit.ly/14P823E

Students no longer need to worry about rushing to take every note, while missing out on the opportunity to listen, understand and ask questions during the lecture.  With the integration of video in the classroom, students can actively participate in discussions and later watch the lectures at home while learning at their own pace.

Microsoft_Home and student software

3. Software http://bit.ly/ZxUx4C

With the constant development of new software programs you can improve productivity in the classroom with the ability to automate daily tasks and collaborate worldwide.  It takes away the stress of worrying about data backup, networking and security.  Children can enjoy learning at their own pace by playing educational games and we can feel comforted in knowing they are in a safe and secure environment.

Epson_Projector

 

4. Audio Visual http://bit.ly/10q3UPb

Teachers can broaden students horizons by virtually sitting in on a lesson held on another campus or have live discussions with students on the other side of the world.  With devices such as projectors, document cameras and sound amplification systems to interactive technologies you can create an optimum multi-media learning environment.

Android Tablet5. Apps

With thousands and thousands of apps dedicated to educational learning, teachers can create individual lesson plans for each student unique to their learning abilities. Students can finally be treated as an individual learner without the fear of falling behind because they don’t understand a particular subject.  Apps allow students to further pursue information of specific subjects and begin to develop their unique interests.

Interactive Classroom

For More Information on how to turn your classroom into a 21st Century Classroom Visit Our Howard Education Interactive Classroom.

Share with us your fun and unique ways you utilize technology in the classroom!

Howard Medical First Again!

Did you know Howard Medical was the first to market with:

lythium phosphate battery

Lithium Phospate Battery Technology on Carts

Lithium Iron Phosphate batteries offer a powerful combination of performance, reliability, and safety. Paired with Howard Medical’s PowerMax150 power system, each 40Ah Lithium Iron Phosphate battery can deliver up to 2500 cycles, about 10 times that of most SLA batteries. They charge fast and contain no heavy metals, making them safe to manage at either end of the battery’s life.

Electronic Lift for Height Adjustment

electronic lift

The cart work surface is designed to accommodate nearly 95% of human statures. It can be raised to a height of 46.5″ or lowered to 31.75″. Howard Medical was the innovator of providing individual care givers with a height adjustment system. Now, with the touch of a button, the worksurface can be ergonomically positioned to the perfect working height, whether sitting or standing.

Steer assist tech

Steer Assist Technology

Howard Medical was the first to engineer Steer Assist Technology, a caster mechanism that when auto-activated, minimizes the force required to turn a moving cart, increasing cart control and overall maneuverability.

Tool-less Battery Replacement

tool-less battery replacement

Functional simplicity is at the core of our cart design. As a result, many of the tasks related to cart usage require only a basic introduction and minimal instruction. Changing the battery in a Howard Medical cart is one such task. We were the first to engineer a quick and easy, no-tool process that takes less than 2 minutes—another example of cutting-edge design that saves you time and money!

Power display softwarePower Display Software

Power Display provides the user with a browser-based, graphical, on-screen interface for displaying various parameters of the med cart power system. Functionality includes data display, data and event logging, event-based alarms, and graceful shutdown capability.

First, again

To learn more about Howard Medical click here!

Teacher Appreciation Week

May 6th – 10th, 2013

Teacher Appreciation Week

We want to take a moment to tell all the Teachers and Educators around the world how much we appreciate you!

Please join us in honoring the passionate men and women who dedicate their time and skills to educating children across the world.

Here are 3 quick and easy gift ideas to say “Thank You” to an amazing teacher in your life:

Thank You Flower Pot“Thank You for Helping Me Grow” Flower Pot

Learn how to create your own.

Pencil Holder

Cute and unique pencil and pen holder for a teacher!

This gift is very simple and quick to make. All you need is a coffee can, pencils, craft letters, paper and hot glue. Learn how to create your pencil holder.

O'Fish ally“You are o’fish’ally the best!” Candy Bag

This gift is quick and easy to create for that special teacher in your life. This site also includes multiple variations of candy choices with cutesy phrases for multiple teachers! Learn more.

To look for more gift ideas for educators, find our page on pinterest!

Howard Education, Transforming Education with Affordable Technology.

We Appreciate Our Nurses!

Honor our Nurses

National Nurses Week kicks off May 6, on National Nurses Day and goes through May 12, also widely known as the birthday of Florence NightingaleHoward Medical gives a big shout out to all the nurses around the world, and appreciates all of your hard work.

We want to remind everyone to, please, take a moment to thank all of our hardworking and dedicated nurses.

We think this poem by Suzzane Gorden is a great tribute to all our wonderful Nurses:

I'm just a nurse Poem