The Howard Advantage

Custom Built Computer and Custom Computer: Howard Computers

Work faster than ever before with a Howard customized computer. Our sytems are powered by the latest Intel® Core™ i7, i5, and i3 processors, so you know it′s fast! With options like integrated gigabit NIC, SuperSpeed USB 3.0, SATA-600, eSATA, FireWire, DDR3 and Microsoft′s Windows® 7, your productivity will soar. Your custom computer from Howard Technology will provide a high performance machine that is also a pleasure to use.

We Offer Superior Product Quality:

  • Howard products are made and assembled here in the USA and are thoroughly testedMade in America for quality assurance. 
  • We use high quality components from manufacturers such as Intel, Kingston, LG, Samsung, Coolermaster and Foxconn.
  • Howard is an Intel Authorized Integrator

You Get a Better Customer Service Experience with Howard: Warranty

  • We have 100% U.S. Based Customer Support
  • No automated phone system to get to your Dedicated Account Manager
  • 24/7 Tech Support for LIFE!
  • Remote OnCall Support
  • Professional Services
  • Warranty

We Also Offer a Selection of Complimentary Benefits:

  • Custom image deployment and maintenance
  • Lifecycle management
  • Customers who are enrolled in HTTP (Howard Technical Partnership Program) and perform in-house repairs to Howard-branded systems may be eligible for reimbursement.

Who We are at Howard

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Why Choose Howard Medical?

Howard Medical is your leading point-of-care solutions provider!
Point of Care Solutions
We understand that your needs are unique, we tailor our products and services to ensure your point-of-care solution is just that – a solution.  From our FREE initial assessment through design, installation, and maintenance, you have the peace of mind that you are now and always will be our top priority,  And by combining our commitment to customer service and our technology expertise with over 35 years of manufacturing experience, you begin to understand the substantial foundation Howard Medical is built upon.  Some of our customers refer to this as the “Howard Advantage,” however, we simply know it as the way we do business.

Key benefits for choosing Howard Medical:

  • The ability to purchase products at significant savings via your existing contracts
  • Access to a project manager that is available for questions and to provide support from the moment you place your order through installation
  • A manufacturer that ships carts constructed to your exact specifications
  • Tech support for the life of your Howard-branded purchases

Customer Service

The “Howard Advantage”:

Customer Service is Our Top Priority

Did you know…The Howard customer support team is available 24/7, 365 days a year and is 100% US based?

Customer Service

We value our customers, that’s why Howard promises FREE telephone and web support for the life of every Howard-manufactured product.

We make ourselves available should you need us at any moment and with an average hold time of less than one minute, we are there to help you with any of your IT needs.

Have you heard of our Remote OnCall Support…?

Remote OnCall Support

We believe the fastest way to resolve any IT issue is to allow the experts to handle the problem.  That’s why our Remote OnCall Support team can gain full mouse and keyboard control of our client’s computers to expedite issue resolution through an instant and secure network.

This allows you to connect directly to our Customer Service Representatives by OnCall Supportrequesting support via our website without the frustration of complex phone support.

We ensure that the proper technician receives your request through session queues.

Our Remote OnCall Support system cuts down on the time and expense of on-site computer repair.

We can increase your support satisfaction by streamlining our productivity through “hands on” issue resolution.

Howard’s Support team is constantly working towards creating the ultimate customer service experience, the Remote OnCall Support system encourages you to rate our Customer Service Representative’s performance via an exit survey so that we continue providing incomparable service!

Visit our Support Team for help with all of your IT needs!

Support

Howard Technical Partnership Program

What is the Howard Technical Partnership Program?

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Howard Technology Solutions realizes that many organizations handle basic hardware service and support in one of two ways: either make a significant investment in establishing and maintaining a group of local service providers, or they use their own internal support staff.  For this reason, we have developed the HTPP so we can satisfy either option by facilitating timely, cost-effective, quality service in conjunction with our high standards for customer satisfaction.

Managed by our 100% US-based support engineers and technicians, HTPP is an integral part of our strategy to establish direct, personal relationships with our customers to ensure we meet all of their organization’s needs.  Participation is easy; simply complete a HTPP application here.

HTPP Highlights:

  • No annual subscription fee 
    • We do not charge any fee for participating in HTPP
  • No certification requirements
    • We do not require you to have or maintain any type of professional certifications such as COMPTIA A+, COMPTIA Network, or Professionals2Microsoft certifications. However, we do encourage you to obtain certifications as appropriate and do weight these certifications
    •  when reviewing your application.
  • Labor reimbursement for authorized repairs
    • Receive labor reimbursement for qualified repairs performed on Howard branded systems during the on-site warranty maintenance period. The labor reimbursement is for touch-labor on a per incident basis regardless of the number of components or sub-assemblies replaced. The reimbursement amount is dependent upon geographic location and negotiated prior to execution of the Howard Technology Solutions Warranty Service Agreement.
  • Expedited service and/or replacement part orderingHTTP_Professionals
    • You may order spare parts via email or the web directly from the factory without any requirement to call us. As a HTPP member, we are assured your organization has the skilled, technical staff to properly troubleshoot and diagnose system problems and issues. Your technical
    •  staff is only required to provide exact error message and accurate diagnostic steps in determining the actual problem of the faulty hardware.
  • Recommended spare parts list
    • We will provide a recommended spare parts list to assist your organization in maintaining the correct number and types of spare parts. This will help you keep spare parts costs to an absolute minimum. And because we maintain an exhaustive
    • Professionals history of all ordered parts, we can provide you with a very precise spare parts inventory recommendation.
  • Free consultation to determine your optimal parts inventory with on-site parts inventory available to qualifying organizations
  • You NEVER pay for defective parts and shipping is FREE

For additional information please contact our Technical Support Department at 888.323.3151

To learn more about Howard Industries visit our website.

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