Customer Service is Our Top Priority

Did you know…The Howard customer support team is available 24/7, 365 days a year and is 100% US based?

Customer Service

We value our customers, that’s why Howard promises FREE telephone and web support for the life of every Howard-manufactured product.

We make ourselves available should you need us at any moment and with an average hold time of less than one minute, we are there to help you with any of your IT needs.

Have you heard of our Remote OnCall Support…?

Remote OnCall Support

We believe the fastest way to resolve any IT issue is to allow the experts to handle the problem.  That’s why our Remote OnCall Support team can gain full mouse and keyboard control of our client’s computers to expedite issue resolution through an instant and secure network.

This allows you to connect directly to our Customer Service Representatives by OnCall Supportrequesting support via our website without the frustration of complex phone support.

We ensure that the proper technician receives your request through session queues.

Our Remote OnCall Support system cuts down on the time and expense of on-site computer repair.

We can increase your support satisfaction by streamlining our productivity through “hands on” issue resolution.

Howard’s Support team is constantly working towards creating the ultimate customer service experience, the Remote OnCall Support system encourages you to rate our Customer Service Representative’s performance via an exit survey so that we continue providing incomparable service!

Visit our Support Team for help with all of your IT needs!

Support

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